30-day invoices get paid on day 64.

With WorkWeaver, the problem is found on day 2 and the invoice is paid on day 30.

A strapped pallet of flat cartons in a dispatch bay, an invoice envelope on top.
Day1
Not dueInvoice 2291, terms 30 days

CurrentNot yet due

1–30days late

31–60days late

61+days late

Invoice 229110,000 cartons
USD 48,000
The customer
Parked: no PO number200 short
Paid

Sent to a general inbox.

Nobody there knows the order.

To: accounts@ · Invoice 2291Day 1
ReplyNone

Three reminders. Unread.

Due on day 31. The automatic chasers go out on time.

Reminder: invoice 2291 is dueDay 31 · Not opened
Reminder: invoice 2291 is overdueDay 35 · Not opened
Second reminder: invoice 2291Day 39 · Not opened

Day 41, the first call.

Parked since day 1: no PO number, and 200 cartons short. The credit note waits on the warehouse.

Call to the customer's accountsDay 41
No PO number on the invoiceParked
Delivered 9,800 of 10,000Disputed

Paid in their next run.

USD 47,040, 34 days late. About 35 minutes of real work, spread over 64 days.

Received from the customerDay 64
USD 47,040 · invoice 2291 less credit note34 days late

Not a customer who won't pay. An invoice nobody could pay.

A full office mail tray, one envelope sliding off the edge.
Day 1: the general inbox.
A pallet of cartons with a gap in the top layer, a delivery note on a clipboard.
Day 41: the 200 missing cartons, found.

With WorkWeaver

It never leaves Current.

An agent sends the invoice to the right person, hears about the 200 cartons on day 2, and asks finance before anything changes.

Current

Invoice 2291 · PO 7731Day 2
USD 47,040
The customer's accounts team
200 short, agreed
Credit note · USD 960 · approved by Omar
Paid · Day 30In their payment run on the 28th, as promised on day 2.

1–30

31–60

61+

  1. Day 1The agent sends the invoice to the customer's accounts team, with their PO number.
  2. Day 2 · 9:30They reply: 200 cartons short. The delivery note agrees.
  3. Day 2 · 9:58Finance approves a USD 960 credit note with one tap.
  4. Day 30Paid in their payment run, as they promised on day 2.
To Omar, finance manager · Day 2, 9:50
The customer says 200 cartons were short. Our delivery note shows 9,800 of 10,000. Credit note for USD 960?
Omar approves at 9:58.
To Helena, the customer's accounts · Day 2, 10:00
Thank you, you're right. Credit note for USD 960 attached. New total USD 47,040, PO 7731. Which payment run will it go in?
Helena: our run on the 28th.
To Wen, account manager · Day 30
The customer paid USD 47,040, on time. Helena mentioned a new snack line in March. Worth a call?
Omar, finance managerCalled customers about overdue moneySets credit terms and plans cash with the owner
Wen, account managerWas asked to chase payments on sales callsTalks to customers about new orders
Helena, the customerFound the short delivery in week sixHad a correct invoice on day 2
Read more

Most late money isn't a customer refusing to pay. It is an invoice parked on a missing PO number, or a short delivery nobody heard about. The agent finds the reason in the first week. Omar approves every credit note in one tap, with the delivery note and the reply attached.

It writes from your finance mailbox, reads the delivery notes and the customer's replies, and keeps every promise to pay with a date. Key accounts are never put on hold without the account manager. What the warehouse delivered reaches Omar before he approves.

Only finance uses

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