Access to one app takes four days.

Sara needs one app to send one quote. Here is the four-day wait, and how it drops to 20 minutes.

TicketThu 2:30 pmTold to raise a ticket+ 4 h 30 min
ManagerFri 11:40 pmRaj approves from a trip+ 33 h 10 min
SeatMon 1:00 pmNo spare licence; finance buys one+ 61 h 20 min
GrantedMon 4:40 pmThe quote is three days late+ 3 h 40 min
A key ring with four empty hooks and one blank tag, on a desk next to a laptop and a phone
Four hooks. One key, after four days.

One app, four waits.

Thu 10:00

Sara asks in Slack.

Ticket raised at 2:30 pm
# it-help
S
Sara10:00

Can someone give me access to the pricing tool? I need to quote a retail chain today.

L
Leon, IT10:12

Please raise a ticket.

Thu 2:30 pm

The ticket waits for her manager.

Raj approves Friday, 11:40 pm
IT-2187
Access: pricing tool, edit
Status
Waiting for approval
Approver
Raj, sales manager (travelling)
Requester
Sara, account manager, week 1
Mon 9:00

Monday's queue. No spare seat.

Finance buys a seat at 1:00 pm
46
tickets in the queue after the weekend
Pricing tool licences50 of 50 used
Mon 4:40 pm

Access granted.

A new account manager's desk with a laptop and a rate sheet, a freight yard outside the window

The retail chain's quote went out three days late.

Four days of waiting. Twelve minutes of work.

  • 3 in 10IT tickets are access requests.
  • 3 daysa new account manager could not quote.

With WorkWeaver

The same ring, 20 minutes later.

Every key carries its approval. The ring is the audit trail.

AskedThu 10:00Sara, in Slack. The agent knows her role and the rule.Rule: account managers
ManagerThu 10:04Raj taps Yes from the airport.Approved by Raj
SeatThu 10:15Freed from a person who left in August.No new seat bought
GrantedThu 10:20Sara sends the quote before lunch.Logged
A phone and a carry-on bag on airport lounge seats, a plane outside the window
To Raj, Sara's manager · Thu 10:01
Sara needs the pricing tool to quote a retail chain. Account managers get edit access under our rule. Approve?
To Sara · Thu 10:20
You're in. Use your work email. The first-quote guide is pinned in #pricing.
To Leon, IT lead · Fri 9:00
This week: 31 access requests done, 18 minutes on average. 4 seats taken back from leavers. 2 requests outside the rules are waiting for you: the scanner app for two warehouse leads. Approve both?

Request to access

4 days20 minutes

Access requests in the IT queue

3 in 10 ticketsHandled inside IT's rules

Days a new account manager couldn't quote

30
How it works

The rules are IT's: who gets which app, what needs a manager, and what needs IT. The agent follows them, asks the right person, and takes back seats from people who have left. One agent carries the work across every department, reading and writing to one company-wide memory. Every change is tested on your own past work before it goes live.

Leon approves the unusual ones in one tap, with the request and the rule attached. Leavers lose access the day they go. Leon now spends his mornings on the warehouse Wi-Fi everyone complains about.

It works in the tools IT already runs.

Only IT uses

OktaMicrosoft Entra IDJumpCloudFreshserviceManageEngineMicrosoft IntuneJamf1Password

Every team shares

SlackMicrosoft TeamsJira Service ManagementGoogle WorkspaceZoomWhatsApp

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