Customer bugs wait nine days for an engineer.

A two-line fix, passed hand to hand. With WorkWeaver, the right engineer has it within the hour, with the steps to repeat it.

Bug · Day 9
booking broken?
SupportWed CustomerWed SupportFri JiraFri TriageTue ProductTue SupportTue CustomerTue EngineerThu
9 hops9 days

The route it took

Four stops. Nine days.

The bug goes back to the studio twice, then waits a long platform for Tuesday.

Customer The studio Support Day 1 Jira Day 3 Tuesday triage · 4 days Product Day 7 Engineering Day 9 Back: steps and a screenshot? Back again: which phones? Customer Support Day 1 Jira Day 3 Tuesday triage 4 days Product Day 7 Engineering Day 9 Back Back again
DayRouteWhat happenedStatus
Day 1 · WedStudio → SupportA studio says members can't book classes on their phones.Back to the studio for steps and a screenshot
Day 3Support → JiraSteps arrive. Support can't repeat it. Logged as "booking broken?"Held for Tuesday's triage meeting
Day 7 · TueTriage → SupportTriage: product asks which phones.Back to the studio again
Day 9Jira → EngineerAn engineer picks it up. A two-line fix.Arrived

40 minutes of work. 9 days of passing it on.

9 daysReport to engineer
3 timesThe studio was asked for details
1 of 11Studios told it was fixed
Ten more studios hit the same bug. They never wrote in. Their members just stopped booking.

With WorkWeaver

One question. One hour. The right engineer.

Wed 9:12 · CustomerThe agent asks the studio one question and gets a screen recording.
Wed 9:40 · RepeatedIt repeats the bug on the same phone and finds 10 more studios hit by it.
Wed 10:05 · ProductProduct sets the priority with one tap. It goes to Ren, who owns booking.
Thu 4:00 pm · EngineeringFixed. All 11 studios get a personal note from support.
Bug · Wed 10:05
Booking fails on iPhone after a password reset
Customer9:12 Product10:05 Ren10:05
3 stops · 11 studios linked1 hour
To Dana, studio owner · Wed 9:12
Sorry about this. Which phone are your members using? A 20-second screen recording would help most.
Recording in at 9:31: iPhone, after a password reset.
To Mei, product manager · Wed 9:45
Booking fails on iPhone after a password reset. I repeated it. 11 studios hit it this week, 2,300 failed bookings. Top priority, for Ren?
To support, in Slack · Thu 4:05 pm
The fix is live. Here are the 11 studios and what each one saw. Draft notes are ready for you to send. Send them?
Oli, support

Calls studios that are thinking of leaving

Asked the same studio three times for details
Mei, product manager

Talks to customers about what to build next

Sorted vague tickets every Tuesday
Ren, engineer

Gets one clear bug the same morning

Got bugs with no steps, a week late
How it works

Every report is linked to one issue, so when the fix ships, everyone who hit it hears back. Mei sets the priority in one tap, with the repeat steps and the count of studios attached. One agent carries the work across every department, reading and writing to one company-wide memory. Every change is tested on your own past work before it goes live.

It works in the tools you already use.

Only product and support uses

ZendeskIntercomFreshdeskGitHubLinearSentryDatadog

Every team shares

JiraSlackNotionGmailZoomGoogle Sheets

Find the one bottleneck that moves your whole company.

Bring it to a 30-minute call. We'll map it with you.