Terms of Service

1. Acceptance of Terms

By accessing or using Workweaver services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services. Workweaver reserves the right to modify these Terms at any time, and your continued use of the service constitutes acceptance of any changes.

2. Description of Services

Workweaver provides AI-powered automation services including:

• AI Receptionist ("Zara") for inbound and outbound voice calls
• WhatsApp Business integration for messaging
• CRM integration and automation
• Skills platform for workflow automation
• Call recording and transcription services (with consent)

3. User Responsibilities

As a user of Workweaver services, you agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations
• Not use the service for illegal, harmful, or fraudulent purposes
• Respect caller privacy and obtain necessary consents
• Ensure proper routing configuration for business hours

4. Payment Terms

Payment for Workweaver services is processed as described in your service agreement:

• One-time payment for initial setup and onboarding
• Optional subscription fees for ongoing services, if applicable
• All prices are in USD unless otherwise specified
• Payment is due at the time of service initiation
• Refunds are subject to our Refund Policy (see Section 7)

5. Service Availability and Performance

Workweaver strives to maintain high availability for our services. However, we do not guarantee uninterrupted access due to:

• Maintenance activities with advance notice
• Force majeure events (natural disasters, etc.)
• Third-party service outages (Twilio, AWS, etc.)
• Internet connectivity issues outside our control

6. Data Privacy and Consent

Workweaver takes data privacy seriously:

• Call recording requires explicit caller consent
• Recordings and transcripts are stored securely with encryption
• Personal data is processed according to our Privacy Policy
• We comply with GDPR, CCPA, and UAE data protection regulations
• Users can access, modify, or delete their data upon request

7. Refund Policy and Guarantee

Additional refund terms:

• 14-day full refund window from the date of first payment
• Refund requests must be submitted within 14 days of purchase
• 30-Day Evidence Graph Guarantee: If your AI team fails to deliver 40+ verifiable hours of autonomous work in month one (tracked by the Evidence Graph), we will extend your service free for another 30 days — or issue a full refund at your election
• Guarantee extensions are applied at Workweaver's discretion upon verified Evidence Graph data
• Self-service refund requests: email contact@bitfoundry.ai with your account email and order reference

8. Intellectual Property

Workweaver retains all intellectual property rights to:

• The Workweaver platform, software, and technology
• AI models, algorithms, and automation workflows
• Proven Sales Scripts and proprietary materials
• Brand names, logos, and trademarks

You retain ownership of your data, business information, and custom configurations.

9. Limitation of Liability

To the maximum extent permitted by law, Workweaver shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Lost profits or revenue
• Data loss or corruption beyond our control
• Third-party service interruptions or failures
• Miscommunication or errors in AI-generated responses

Our total liability shall not exceed the amount you paid for the service in the preceding 12 months.

10. Termination

Either party may terminate this agreement:

• By providing written notice to the other party
• Immediately for material breach of these Terms
• Upon mutual agreement between both parties

Upon termination, you will be entitled to export your data within 30 days. Workweaver reserves the right to delete your account data after this period.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from these Terms or your use of the service shall be resolved through:

• Good faith negotiations between the parties
• Mediation or arbitration as per UAE regulations
• Courts of the Dubai International Financial Centre (DIFC)

12. Contact and Support

For questions about these Terms or to request support, contact us at:

• Email: contact@bitfoundry.ai
• Phone (UAE): +971 58 216 5031
• Website: www.bitfoundry.ai

13. Guided Rollout Services

During the guided rollout period, the following terms apply in addition to all other sections of this agreement:

• Feature changes: Features, functionality, pricing, and integrations may be added, modified, or removed at any time without prior notice during the guided rollout period.
• Pricing at rollout end: Founding member pricing locked during guided rollout may change when the service transitions to general availability. We will provide a minimum of 30 days advance written notice before any pricing change takes effect for existing subscribers.
• Service continuity: During the guided rollout period, Workweaver may discontinue access with 30 days written notice. In such an event, you will be entitled to a pro-rata refund of any prepaid subscription fees.
• Data portability guarantee: Regardless of service status, your data is always exportable. You may download a full export of your account data (memories, billing history, API keys, usage statistics) at any time via your account settings page. This right is unconditional and irrevocable.
• Guided rollout account termination: Guided rollout accounts that transition to paid subscriptions are subject to standard termination terms (Section 10). Accounts that remain on complimentary rollout tiers may be suspended with 30 days notice if the rollout program concludes.
• Feedback: By using the guided rollout service, you grant Workweaver a non-exclusive, royalty-free license to use anonymized feedback and usage telemetry to improve the product. No personally identifiable information is shared externally.

14. Guided Rollout Addendum

The following additional terms apply to all participants in the Workweaver guided rollout program. In the event of any conflict between this addendum and the preceding sections, the terms of this addendum shall prevail during the rollout period.

• Pricing Guarantee: Current pricing is locked for guided rollout participants for 12 months from the date of enrollment. Any pricing changes after this period will be communicated with at least 30 days advance notice.
• Data Portability: You may export all of your data at any time via the API or the dashboard export tool. This right is unconditional and persists regardless of account status.
• Termination Notice: Workweaver will provide a minimum of 30-day advance notice before making any material changes to the service, including discontinuation, feature removal, or changes to these terms.
• No Liability for Guided Rollout Features: Guided rollout features are provided "as-is" without service-level agreement (SLA) guarantees. Workweaver shall not be liable for downtime, data loss, or defects in guided rollout features beyond what is covered in Section 9.
• Feedback License: Feedback provided during the rollout period may be used by Workweaver to improve the product. By submitting feedback, you grant Workweaver a non-exclusive, royalty-free, perpetual license to use such feedback in aggregate and anonymized form.