--- title: "Customers explain their problem three times · WorkWeaver" description: "A cracked mixer bowl, three agents, nine days and a refund with no mixer. With WorkWeaver the customer explains it once, in her own language, and has a new mixer on day 3." url: https://workweaver.ai/workflows/customer-complaints.md canonical: https://workweaver.ai/workflows/customer-complaints/ updated: 2026-10-21 --- Customer support # Customers explain their problem three times. **Told three times.** With WorkWeaver, they explain it once, and it is solved on day 3. ![A white mixer bowl with a crack down its side, next to an opened shipping box](https://workweaver.ai/assets/img/customer-complaints/hero.webp) Day 1 · Email **1st time** A taça chegou rachada. The bowl arrived cracked. Day 2 · Second agent **2nd time** A taça chegou rachada. The bowl arrived cracked. Day 6 · Phone · Third agent **3rd time** The bowl arrived cracked. Now in English, her second language. ## One bowl. Nine days. Inés in Lisbon orders a stand mixer. Here is her thread. Day 1 Inés · 9:02 Olá. A taça da minha batedeira chegou rachada. Encomenda 48811. Hello. My mixer bowl arrived cracked. Order 48811. Auto-reply · 9:02 Thank you for contacting us. We'll get back to you within 2 business days. Waits a day Day 2 Second agent · 14:30 Sorry to hear that. Can you tell us what happened and send a photo? 2nd time Inés · 18:47 Como já disse, a taça chegou rachada. Segue a foto. As I said, the bowl arrived cracked. Photo attached. Waits 4 days on stock checks Day 6 3rd time Phone call · 6 minutes Third agent **Agent**Can I have your order number? **Inés**I wrote to you twice. It is 48811. **Agent**I can't find the thread. What happened? **Inés**The bowl arrived cracked. Waits 3 days: the courier, then the warehouse Day 9 Support · 19:04 Your refund has been approved. No mixer. ## 25 minutes of work. Nine days of waiting. **9 days**to solve it **3 times**she told the story **0**mixers. A refund instead. ![A row of parcels on a depot shelf, one crushed at the corner](https://workweaver.ai/assets/img/customer-complaints/depot.webp) ### Three more cracked bowls that week. All through one depot. Each sat in a different ticket, with a different agent, so nobody saw it. With WorkWeaver ## Told once. One thread, in her language. A new mixer on day 3. Day 1 Inés · 9:12 Olá. A taça da minha batedeira chegou rachada. Encomenda 48811. Hello. My mixer bowl arrived cracked. Order 48811. Agent · 9:14 Lamento muito. Envie-me uma fotografia e resolvo isto hoje. I am sorry. Send me one photo and I will sort it out today. Inés · 9:19 ![Her photo of the cracked bowl](https://workweaver.ai/assets/img/customer-complaints/hero.webp) Photo Agent · 9:20 Obrigado. A nova batedeira chega na segunda-feira e recolhemos a partida no mesmo dia. Thank you. Your new mixer arrives on Monday, and we collect the broken one the same day. To Jonas, support lead · 9:26 ![The customer's photo, attached to the request](https://workweaver.ai/assets/img/customer-complaints/hero.webp) Order 48811, bowl cracked on arrival, photo attached. New mixer booked. Refund her USD 19 delivery fee? Jonas approves at 9:41. ![A new white stand mixer on a calm kitchen counter](https://workweaver.ai/assets/img/customer-complaints/kitchen.webp) Day 3 · 11:05 ### New mixer in her kitchen. To Sofia, support · 11:10 48811 closed. Three cracked bowls this week, all through one depot. The warehouse knows. Times she told the story **1** First real answer **2 minutes** Solved **Day 3, new mixer** #### Sofia, support Translated and chased tickets. Takes the hard cases and talks to customers. #### Jonas, support lead Approved refunds in a 7 pm batch. Approves in one tap, with the photo attached. #### Diego, warehouse Answered "any spare bowls?" Fixes the box that cracks them. **Read more** A third of the queue was customers asking "any update?". The agent remembers every message, so nobody repeats themselves, and it spots the pattern (one depot) that no single ticket shows. Bigger refunds go to Jonas, who approves in one tap with the photo attached. One agent carries the work across every department, reading and writing to one company-wide memory. Every change is tested on your own past work before it goes live. ## It works in the tools you already use. ### Only support uses Zendesk Freshdesk Zoho Desk Gorgias Intercom Help Scout Aircall ### Every team shares Gmail Microsoft Outlook Slack WhatsApp Shopify Jira ## Find the one bottleneck that moves your whole company. Bring it to a 30-minute call. We'll map it with you. Book a call with Founder Human version: https://workweaver.ai/workflows/customer-complaints/