--- title: "Customer bugs wait nine days for an engineer · WorkWeaver" description: "A studio reports a bug. It loops between support, the customer and triage for nine days. With WorkWeaver, the right engineer has it within the hour, with the steps to repeat it." url: https://workweaver.ai/workflows/bug-handoff.md canonical: https://workweaver.ai/workflows/bug-handoff/ updated: 2026-10-21 --- # Customer bugs wait nine days for an engineer. A two-line fix, passed hand to hand. With WorkWeaver, the right engineer has it within the hour, with the steps to repeat it. *A member's phone: the class booking fails* **Spin**Sat 8:00 am · 6 spots left **Yoga flow**Sat 9:30 am Something went wrong. Please try again. Book ![](https://workweaver.ai/workflows/bug-handoff/) Bug · Day 9 booking broken? Support Wed Customer Wed Support Fri Jira Fri Triage Tue Product Tue Support Tue Customer Tue Engineer Thu 9 hops **9 days** The route it took ## Four stops. Nine days. The bug goes back to the studio twice, then waits a long platform for Tuesday. Day Route What happened Status Day 1 · Wed Studio → Support A studio says members can't book classes on their phones. Back to the studio for steps and a screenshot Day 3 Support → Jira Steps arrive. Support can't repeat it. Logged as "booking broken?"Held for Tuesday's triage meeting Day 7 · Tue Triage → Support Triage: product asks which phones. Back to the studio again Day 9 Jira → Engineer An engineer picks it up. A two-line fix. Arrived ## 40 minutes of work. 9 days of passing it on. **9 days**Report to engineer **3 times**The studio was asked for details **1 of 11**Studios told it was fixed **Studio**Never wrote in **Studio**Never wrote in **Studio**Never wrote in **Studio**Never wrote in **Studio**Never wrote in **Studio**Never wrote in **Studio**Never wrote in **Studio**Never wrote in **Studio**Never wrote in **Studio**Never wrote in **Ten more studios hit the same bug.** They never wrote in. Their members just stopped booking. With WorkWeaver ## One question. One hour. The right engineer. Wed 9:12 · Customer The agent asks the studio one question and gets a screen recording. Wed 9:40 · Repeated It repeats the bug on the same phone and finds 10 more studios hit by it. Wed 10:05 · Product Product sets the priority with one tap. It goes to Ren, who owns booking. Thu 4:00 pm · Engineering Fixed. All 11 studios get a personal note from support. Bug · Wed 10:05 Booking fails on iPhone after a password reset Customer 9:12 Product 10:05 Ren 10:05 3 stops · 11 studios linked **1 hour** To Dana, studio owner · Wed 9:12 Sorry about this. Which phone are your members using? A 20-second screen recording would help most. Recording in at 9:31: iPhone, after a password reset. To Mei, product manager · Wed 9:45 Booking fails on iPhone after a password reset. I repeated it. 11 studios hit it this week, 2,300 failed bookings. Top priority, for Ren? To support, in Slack · Thu 4:05 pm The fix is live. Here are the 11 studios and what each one saw. Draft notes are ready for you to send. Send them? **Oli, support** Calls studios that are thinking of leaving Asked the same studio three times for details **Mei, product manager** Talks to customers about what to build next Sorted vague tickets every Tuesday **Ren, engineer** Gets one clear bug the same morning Got bugs with no steps, a week late **How it works** Every report is linked to one issue, so when the fix ships, everyone who hit it hears back. Mei sets the priority in one tap, with the repeat steps and the count of studios attached. One agent carries the work across every department, reading and writing to one company-wide memory. Every change is tested on your own past work before it goes live. ## It works in the tools you already use. ### Only product and support uses Zendesk Intercom Freshdesk GitHub Linear Sentry Datadog ### Every team shares Jira Slack Notion Gmail Zoom Google Sheets ## Find the one bottleneck that moves your whole company. Bring it to a 30-minute call. We'll map it with you. Book a call with Founder Human version: https://workweaver.ai/workflows/bug-handoff/